SHIPPING POLICY

At Serenity, we offer door-to-door delivery across Egypt. Shipping fees vary depending on your delivery location. 

Delivery takes 2–4 business days.

Refunds & Exchanges

For any refund or exchange, shipping fees will apply and are the customer’s responsibility.

However, if the item is defective, Serenity will cover the shipping fees associated with the refund or exchange.

Shipping fees are non-refundable unless the item is confirmed to be defective.