PRIVACY POLICY

Privacy Policy

At Serenity, we respect your privacy and are committed to protecting your personal information.

Information We Collect

When you place an order, contact us, or interact with our website, we may collect information such as:

Your name
Phone number
Email address
Shipping and billing address
Order and payment information
Any information you provide when contacting us

We may also automatically collect certain information when you visit our website, such as your IP address, browser type, device information, and website activity.

How We Use Your Information

We use your information to:

Process and deliver your orders
Communicate with you about your orders
Provide customer support
Process refunds and exchanges
Improve our website and services
Prevent fraud and protect our customers
Send promotional communications when you have agreed to receive them

Payment Information

Payments are processed through secure third-party payment providers. Serenity does not directly store your complete payment card details.

Cookies

Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, and understand how visitors use our website.

You can manage or disable cookies through your browser settings.

Third-Party Services

We may use trusted third-party services to help us operate our website, process payments, deliver orders, analyze website traffic, and provide other services.

These providers may process your information only as necessary to provide their services.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure. However, no online transmission or storage system can be guaranteed to be completely secure.