RETURN & EXCHANGE

At Serenity, we want to make returns and exchanges as simple as possible.

Return Policy

We want you to be happy with your purchase. If you need to request a refund, please review the following policy:

To submit a refund request:

Press Here

Refund Requests

Refund requests must be submitted within 14 days of receiving your order.

If your item arrives incorrect or has a manufacturing defect, you may request a refund and shipping fees will NOT apply.
If you request a refund for a reason unrelated to damage or a manufacturing defect, shipping fees will apply.

Refund Processing

You will be asked to send us a photo/ video of the product for review.

The video/photo inspection does not guarantee refund approval. Final approval is based on the warehouse inspection.

Once your refund request is reviewed and approved, a courier will be sent to pick up the product

Refund Conditions

Items must be:

Unworn & unwashed
In its packaging
Free of stains, odors, or signs of wear
Undamaged

If your refund is rejected, you can either:

Have the item returned to you (shipping fees apply), or
Allow us to keep the item permanently.

All refunds are transferred VIA INSTAPAY ONLY

EXCHANGES

Exchanges are accepted within 14 days of receiving your order.

To submit an exchange request:

Press Here